Shipping policy
Shipping Policy
Last updated: March 2025
Thank you for visiting and shopping at The KitBox. Below are the terms and conditions that constitute our Shipping Policy.
Order Processing
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All orders are processed within [1–3 business days].
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Orders are not shipped or delivered on weekends or holidays.
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You’ll receive a confirmation email after your order is placed, and a second email with tracking information once your order has shipped.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional transit days for delivery.
Shipping Rates & Delivery Estimates
Shipping charges are calculated at checkout based on your location and the weight of your order. We offer:
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Standard Shipping: FREE (2-3 Business days)
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Expedited Shipping: £4.99 [1-2 business days]
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Free Shipping: Available on all orders (domestic only)
Delivery times are estimated and not guaranteed. Delays may occur due to carrier issues, customs, or other unforeseen factors.
International Shipping
We ship internationally to most countries. Shipping fees and estimated delivery times vary by destination and are calculated at checkout.
Please Note:
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International customers are responsible for any customs duties, taxes, or import fees.
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We are not responsible for delays caused by customs or local postal services.
Shipment Tracking
Once your order is fulfilled, you will receive an email with tracking information. You can track your order directly from the email or through your account on our website.
Delivery Issues
If your tracking number shows that your order was delivered but you haven't received it:
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Please first check with neighbours or household members.
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Contact your local post office or the shipping carrier.
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If you're still unable to locate your package, contact us at info@thekitbox.com and we’ll do our best to help.
📞 Contact Us
If you have any questions or concerns about shipping, feel free to reach out:
Email: info@thekitbox.com
Business Hours: Monday - Friday 9am-5pm