Refund policy
Return and Refund Policy
Effective Date: 1 March 2025
Thank you for shopping with The KitBox. We want you to be fully satisfied with your purchase. If you are not entirely happy with your order, we’re here to help.
Returns
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You have 14 days from the date of delivery to return an item.
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To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
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A receipt or proof of purchase is required.
Non-Returnable Items
Certain types of items cannot be returned:
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Custom or personalised items
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Gift cards
Please contact us if you have questions about your specific item.
Refunds
Once we receive your item, we will inspect it and notify you of the status of your refund.
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If approved, we will initiate a refund to your original method of payment.
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Refund processing time depends on your payment provider’s policies (typically 5–10 business days).
Partial Refunds: In some cases, only partial refunds may be granted (e.g., if an item is not in its original condition, is damaged, or is missing parts for reasons not due to our error).
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at info@thekitbox.com
Shipping Returns
To return your product please e mail us for the address.
You will be responsible for paying your own shipping costs unless the return is due to our error. Shipping costs are non-refundable.