Terms and Conditions

Terms & Conditions THE KIT BOX
Any reference in these terms and conditions to “we” or “us” refers to The KitBox Limited (Registered company number 14621669). Our contact details are:
The KitBox Limited, 10 Beech Court Wokingham Road, Hurst, Berkshire, England, RG10 0RQ.
Visiting is strictly by appointment only.
General email: info@thekitbox.com Telephone number: 07444 340 840
Telephone Opening Hours:  Mon-Fri 8am to 8pm, Sat 9am to 5pm. Please leave a message at other times.
Emails: We aim to respond to all emails within 24 hours Mon- Fri.

Ordering from us
Our acceptance of an order takes place when we despatch the order. When we despatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.

We may refuse to accept an order:
(a) Where goods are not available(b) Where we cannot obtain authorisation for your payment(c) If there has been a pricing or product description error(d) If you do not meet any eligibility criteria set out in our terms and conditions(e) If the order is to be delivered outside of the United Kingdom.

We will deliver the Products ordered by you to the address which you give for delivery when you make your order. If any of the details you have given us in your delivery address are incorrect, we are not liable for any items which have not been received.
You may specify a delivery address which is different from your billing address, if, for example, you would like us to deliver the Products directly to a friend, a relative, or to your place of work.
Delivery will be made as soon as possible and usually within 10 days of receipt of your order. Our normal working hours are Monday to Friday 8am – 8pm, Sat 9am to 5pm. We only process and dispatch orders during these timescales. All delivery and dispatch timescales quoted do not include bank holidays. Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day or accept liability for deliveries made outside this timescale. This also applies to products sent direct from our manufacturers. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.
Some postal addresses in Northern Ireland, some offshore islands and some remote areas of Great Britain may not be covered by our normal delivery services and so we may have to contact you to advise you of extra postal charges. If you do not receive Products ordered by you within 28 days of the date on which you ordered them, we shall have no liability to you unless you notify us by email at info@thekitbox.com of the problem within 40 days of the date on which you ordered the Products.
The majority of our products are despatched 2nd Class Royal Mail. If you have not received your items, you must check with your local sorting office even if you have not received notification from your postman that they are holding items for you. In the event that we reproduce an item for you and subsequently the original is returned as undelivered by Royal Mail, we reserve the right to charge an administrative fee up to 100% of the sales price of the reproduced product. We reserve the right to wait up to 10 working days from the date of despatch before taking further action regarding an undelivered item.

Order Cancellations
For most items, you have the legal right to cancel your order within 7 working days of receiving the goods. However, this does not apply to certain items which we have made, personalised or customised specifically for you. Order cancellations must be made in writing, quoting your order number, within 7 working days beginning the day after the day on which the item is delivered.
If you wish to cancel your order you can notify us by email to info@thekitbox.com or by telephone before we have started to make the goods or where goods have already been dispatched to you, the goods must be returned to us in accordance with the ‘Returns and exchange’ section below.
Please note: In order to provide a fast service some products are immediately sent for production. Please check your order carefully as we cannot refund products which have been mis-spelled.
We reserve the right to cancel your order at any time and issue a full refund.
The provisions of this clause do not affect your statutory rights.

Returns and exchange
If you are not completely satisfied with the goods, simply return them to us at any time within 14 working days of receipt. If goods are returned within 7 working days of receipt we will issue a full refund including postage and packaging, or an exchange. After 7 working days we will refund the cost of the order minus the postage and packaging charge paid. The costs of returning goods to us shall be borne by you.
The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel back to using a delivery service that insures you for the value of the goods as we cannot be held responsible for items damaged or lost in the post.
Your rights to return the goods to us will not apply in the following circumstances:
– Any products that we have made, personalised or customised specifically for you– Where, in our opinion, you have not taken reasonable care of goods whilst in your possession and have not been returned with the original packaging.– If you have made a spelling mistake on your order and it has been sent for production.
If you return an item because of an error on our part, or because it is defective, we will happily refund the full value of the item and your costs in returning it to us.
The item(s) must be returned in the condition in which you received it within 30 days of delivery. By the very individual nature of personalised products, they cannot be re-sold, and therefore we cannot accept returns if you have a change of mind. We regret that postage and packing costs for unwanted items cannot be refunded after 7 working days from when the order was delivered.
Please note: You have a duty to return the item to us and the cost of doing so is your responsibility, except if the item is faulty or does not comply with the contract. The parcel can take up to 7 working days to be returned to our us, unless sent via special delivery.
This returns policy does not affect your statutory rights.
The address for returns is:
94 Rosebery Road, Epsom, Surrey, KT18 6AA.

I received the wrong item
If the item you received is not what you originally ordered, please email info@thekitbox.com quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.

Faulty item
If the item you received is faulty, please email info@thekitbox.com quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. If the item is faulty, please return it to us within 30 days of receipt. Refunds cannot be given if the fault is as a result of misuse.

The colour of the product you receive may not match the colour as displayed by our website or on your computer monitor. Please be aware that if colour is important to you, your order is placed at your own risk.

Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977) (ii) fraud (iii) misrepresentation as to a fundamental matter or (iv) any liability which cannot be excluded or limited under applicable law.
You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or the use by any other person using your registration details.

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